Jim Bickel

Jim Bickel currently serves as a Sr. Strategic Customer Success Manager at Carta since May 2022, following a successful tenure at Veritone, Inc. where roles included Manager of Supportability and Senior Customer Success Manager. At Veritone, Jim launched the Supportability team, advocated for customer-centric product enhancements, and achieved a 99% renewal rate for a portfolio of Enterprise to Mid-level accounts. Earlier experience includes serving as Client Success Manager at PublicRelay, where Jim established the client success program and maintained a 95% client retention rate. Jim's professional journey began with an internship at Carahsoft Technology Corporation. An alumnus of the University of Virginia with a B.A. in Foreign Affairs, Jim also studied at the University of Buenos Aires in 2015.