Nikki Keys

Nikki Keys is an accomplished customer success professional with extensive experience in leading teams and driving customer satisfaction in the technology sector. Currently serving as the Director of Customer Success at Carta since September 2022, Nikki was part of the Capdesk acquisition team that aimed to enhance global equity management solutions. Prior to this role, Nikki held the position of VP of Customer Success at Capdesk, where responsibilities included overseeing customer success, onboarding, support, and professional services departments. Nikki's career also includes key roles at Triptease as Director of Customer Success, KatKin as a consultant, and multiple leadership positions at Depop and onefinestay, showcasing a strong background in customer experience and operational efficiency. Nikki holds a degree in Modern Language Studies and Mathematics from the University of Nottingham.