Marta Bernal Vaquero

Marta Bernal Vaquero is a seasoned professional with extensive experience in client service and operational excellence, particularly in luxury retail. At Cartier, roles included Client Experience and Deputy Manager, where responsibilities encompassed managing client service communication, handling complaints, and overseeing the customer service team. Additionally, Marta served as Country Client Service Manager, focusing on designing and implementing service strategies and evaluating service levels across all channels. Previous experience includes customer service roles at Pret A Manger and Sevilla FC, along with event organization training at Viajes El Monte. Marta holds a degree in Tourism, Planning of Meetings and Events from Universidad de Sevilla and completed the Programa de intraemprendimiento at IE Business School.