Micol Laffi

Micol Laffi is a skilled professional with extensive experience in client data management and customer experience, currently serving as Client Data Manager at Cartier since July 2019, following roles as E-CRM & Client Insights Specialist and CRM & Client Services Coordinator. Prior experience includes a position at KPMG Italy where Micol contributed to enhancing customer experience and participated in drafting an annual research publication. Micol holds a Master of Science degree in Fashion Management from IÉSEG School of Management and a Bachelor’s Degree in Economics and Management from Università Bocconi, complemented by an exchange program at Insper Instituto de Ensino e Pesquisa. Educational background also includes studies at Istituto Marangoni and the International Bilingual School of Provence.