Mariana Saraiva

Mariana Saraiva has a diverse work experience in customer experience and management roles. Mariana started their career as a Consultant at RH Junior Consultoria in 2009 and later worked as a Representative at Diretório Acadêmico Getulio Vargas from 2010 to 2011. After that, Mariana interned at Citi in 2012. Mariana then joined KPMG Brasil as a Trainee in Structured Finance and Corporate Finance from 2013 to 2014. Following that, Mariana worked as a Gerente Administrativa at Secapp – Empresa familiar no segmento de materiais elétricos e serviços de Engenharia e Arquitetura from 2014 to 2016.

Mariana'scareer in customer experience began at Teravoz in 2017, where they played a role in structuring the customer success department. Mariana then joined Neon as a Gerente de Gestão de Experiência do Cliente, leading a team of 30 analysts and ensuring quality customer service. Mariana worked at Decoradoria in 2017 as a Consultant of CX, where they focused on customer experience.

Most recently, Mariana served as the Head of Customer Experience at Casar.com, starting in 2017. In this role, they were responsible for structuring the customer experience department, implementing agile methodologies, and making strategic decisions to add value to the company and its customers.

Mariana Saraiva completed their Bachelor of Business Administration (B.B.A.) degree in Finance and Financial Management Services from FGV EAESP - Escola de Administração de Empresas de São Paulo da Fundação Getulio Vargas from 2008 to 2013. Additionally, they obtained an English certificate from the University of Cincinnati in 2012, specializing in English Language.