Rachel Falls

Rachel Falls is an experienced Delivery Manager at i-Sight Software by Customer Expressions since December 2014, responsible for the coordination of product and service delivery, resource management, incident and change management, and ensuring customer satisfaction. Previously, as Customer Support Manager, Rachel championed positive customer experiences while overseeing scheduling and workload for the support team. Rachel's career includes roles as NOC and Helpdesk Manager at AVG after its acquisition of Level Platforms, and Operations Manager at Level Platforms, where Rachel progressed from Technical Support Agent to oversee operations. Early career experience includes positions at Minacs as a Reports Analyst and at Randstad - Anjura Services Inc. as a Workforce Analyst/Administrator. Rachel holds a diploma in Computer Systems Technician from Algonquin College of Applied Arts and Technology.