Tanvi Aggarwal

Tanvi Aggarwal has a diverse work experience spanning multiple companies and roles.

Tanvi is currently working at Casetext as a Customer Operations Specialist since June 2023. Prior to this, they worked at REKKI as a Senior Customer Operations Specialist from July 2021 to February 2023.

In 2018, Tanvi joined American Express as a Customer Operation executive. In this role, they were responsible for customer credit card experiences globally. Their responsibilities included KPI reporting, analysis to drive improvements in product flow, sales, and operations, and acting as the point of contact for high-value merchants. Tanvi also played a proactive role in dispute resolution.

Before their role at American Express, Tanvi worked at Genpact as part of the Payments and Fraud Operations team from August 2016 to February 2018. In this role, they managed the fraud detection team for Westpac Bank, Australia. Their responsibilities included fraud detection, data management and analysis, and assisting in the development of monitoring processes.

Tanvi started their career at Blinkit as a Customer Relationship Management Specialist from July 2015 to June 2016. Tanvi managed grocery and household delivery operations across 16 cities in India. Their responsibilities included detecting unusual or abusive orders and implementing process innovation to increase efficiency.

Overall, Tanvi has a strong background in customer operations, fraud detection, and process improvement.

Tanvi Aggarwal completed their Master of Business Administration (MBA) degree in Marketing and HR from Panjab University, from the year 2014 to 2015. Prior to that, they obtained a Bachelor of Engineering (Biotechnology) from the same institution, spanning from 2010 to 2014. Alongside their formal education, Tanvi also earned several certifications, including "Creating Interactive Tableau Dashboards," "Tableau 10 for Data Scientists," and "SQL Essential Training" from LinkedIn in 2021.