Sarah Palombo

Sarah Palombo is an experienced implementation specialist currently at Caseware, where responsibilities include spearheading client onboarding, leading onboarding sessions for Caseware Cloud, and creating customer experience surveys to establish KPIs. Prior to this role, Sarah established a client success department at a data analytics distributor, significantly enhancing client engagement and retention. With a strong background in public relations, Sarah has held positions such as owner/consultant at Avery Public Relations and account supervisor at Pierpont Communications, where key achievements involved crisis communication guidance, business growth strategies, and award-winning corporate communications plans. Sarah holds a Bachelor of Arts in Mass Communication/Media Studies from Texas State University.