Taylor McNicol

Taylor McNicol is a dedicated Quality Assurance Analyst at Caseware UK since October 2020, having progressed from Trainee Quality Assurance Analyst and Software Technical Support. Responsibilities include delivering consistent software support to a diverse client base across financial sectors and organizations, maintaining high documentation standards, and fostering communication within the team to resolve issues. Notable achievements include receiving the Support Member of The Month award in February 2021 and earning consistently positive client feedback. Prior experience at Bose Corporation as a Technical Support Advisor involved providing exceptional customer service during peak seasons. Taylor McNicol holds a Bachelor's degree in Computer Science from the University of Kent, completed in 2020, and is actively involved in the CaseWare UK Charity Committee.