Michael Polley

Michael Polley is an experienced IT professional with a strong background in desktop support and technology coordination. Currently serving as a Service Desk Analyst II at Casey Family Programs since February 2018, Michael provides support to over 400 personnel across 11 offices nationwide, managing hardware and software issues through the Cherwell ticketing system. Prior to this role, Michael was a Local Technology Coordinator at Marsh & McLennan Companies from May 2007 to September 2017, where responsibilities included directing IT operations for multiple offices in the Pacific Northwest. Michael's experience also includes roles at Verizon Wireless as a Desktop Support Contractor, managing a large call center's desktop needs, and at Corestaff Staffing Services as a Desktop Support Analyst, overseeing support for a substantial office environment and facilitating a significant migration project.