Kemoy Kayan Duhaney 🇺🇸🇯🇲

Kemoy Kayan Duhaney is an experienced business management professional specializing in e-commerce and customer experience strategy within the retail sector. As the Omni-Channel Business Manager at Casper, Kemoy successfully led the transition of the World Trade Center concept store, achieving the highest customer success recognition in 2022. Kemoy also operated Kemoy Kayan Consulting, coaching emerging beauty and fashion brands on strategies to significantly boost conversion rates and customer acquisition. Previous roles include Head of Customer Success at CaribShopper, Omni-channel CX Strategy Consultant at Thinx Inc., Assistant Store Manager at Victoria's Secret, and Account Manager at Macy's, among others. Educational qualifications include a Bachelor of Science in Cosmetics & Fragrance Marketing and an Associate of Arts and Sciences in Fashion Merchandising Management from the Fashion Institute of Technology, along with a certification in Organizational Leadership from General Assembly.