Shannon Cruz

Shannon Cruz is an experienced professional in content creation and technical writing, currently serving as Product Education Program Manager and Product Technical Writer at Cast & Crew since August 2020. In this role, Shannon develops support content for digital payroll products and collaborates with internal stakeholders to create comprehensive how-to guides, videos, and in-app messaging. Additionally, Shannon works as a Technical/UX Writer for Dripify since July 2022. Previous experience includes roles at Google as a Marketing Generalist and Content Editor, where Shannon focused on user-friendly documentation and collaboration with diverse teams. Earlier positions include E-commerce Copywriter at Spiraledge, Inc., Journalist/Creative Writer at SAP, and Food Blogger at CaliPlate.com. Shannon holds a Bachelor of Science in Journalism from San Jose State University.