Paul Heathcote

Specialists in warranties, claims handling, Insurance validation, Inspection services and customer care With more than 1,500,000 UK households benefiting from Castelan Group warranty, care solutions, validation, repair and restoration services we are a proven leader in delivering value to retail and Insurance businesses and peace of mind to customers and policy holders. You can opt for a complete end-to-end service incorporating warranties, claims handling, validation, mobile repairs and care kits, or simply select the individual elements. Whichever your choice, everything is supported by detailed management information and structured to enhance your own activities. Castelan warranty solutions Castelan PremierCare warranties enable you to support customers with exceptional after sales care. The concept and application is highly flexible. You can choose the type of products you want to cover, the level of cover, the term and the pricing mechanism. Castelan claims handling Whatever the nature of the claim, you can trust Castelan to look after your customers with the same care as you do. All claims are handled by dedicated Castelan teams using sophisticated bespoke IT and operating from our own UK claims centre. Castelan Insurance and repair services Whether the claim is made against a first year guarantee, a warranty, within a contract repair agreement, or as part of an insurance claim we can support your customers with expert telephone assistance and through our nationwide network of in house employed mobile repair technicians. Castelan PremierCare kits PremierCare kits offer the potential to grow sales and increase average transaction values. There are kits for leather, textile and wood products, for boats, the automotive industry and for leather repair professionals. Each is made by Uniters SpA in Italy and distributed exclusively by Castelan in the UK and Eire.