Suzanne Smail is a Customer Service Excellence Manager at Catalent Pharma Solutions, with 10 years of industry experience. They progressed from an Associate Project Manager at Aptuit to managing complex projects as a Senior Project Manager, demonstrating strong leadership and client-facing skills. Suzanne holds a BSc in Information Technology from Heriot-Watt University, and is qualified at the Prince2 Foundation and Practitioner levels. Their expertise encompasses project management, compliance, and mentoring junior staff while ensuring top-tier service delivery for clients in the pharmaceutical sector.
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