Marcelino De Miguel Barreto

Marcelino De Miguel Barreto is an experienced professional in Customer Success and Customer Experience management, currently serving as Head of Customer Success at Simetrik since August 2023, while also advising at Hero Guest and mentoring at Catalyst Software and Endeavor. With a track record of developing successful Customer Success programs, particularly at Yalo, where a team expanded from three to twenty-one members, Marcelino has also held significant roles at Zendesk, Dalton Corporación, CGI Consulting, HSBC, and Banco BASE, focusing on financial analysis, digital operations, and customer experience strategies across various sectors. Marcelino holds an MBA from EGADE Business School and has pursued advanced studies in business management and innovation at several prestigious institutions, including the University of California, Berkeley.