Ty Raia (he/him)

Ty Raia is a seasoned professional in customer success and account management, currently serving as the Leader of Customer Success for the Americas at Nozomi Networks since December 2021, and as a Customer Success Coach at Catalyst Software. With a robust background at Terminus as a Senior Enterprise Customer Success Manager and at Jive Software as Customer Success Director, Ty has demonstrated a strong ability to drive customer retention and satisfaction, achieving significant improvements in Net Promoter Score and product adoption. Previous roles include various positions at InFocus, including Service and Support Manager, and technical roles at ELEIT Consulting and Antioch College, underscoring a well-rounded expertise in both customer engagement and technical support. Ty holds a B.A. with a concentration in Statistics and Research Methods from Antioch College.