Product Manager, Supporter Experience & Impact

Title: Product Manager, Supporter Experience & Impact

Department: Research & Development

Reports To: Head of Product Management

Location: Remote (US & Canada)

Salary Range: $90,000 - $115,000 USD, $100,000-115,000 CAD (Placement within this range is dependent upon experience and location)

Summary of Team Function

Product management plays a pivotal role in ensuring the success and growth of Catalyst through three core functional elements. Specifically, product management involves identifying Supporter and user needs, aligning Supporter and user needs with Catalyst’s business objectives, and fostering and leading cross-functional collaboration to build effective solutions. To achieve these end goals, product management is responsible for thoroughly understanding the needs, preferences, and pain points of Supporters and users, achieved through conducting market research, gathering feedback, and attuning to industry trends and internal feedback. By comprehensively identifying these needs, the team lays the foundation for creating products that resonate with target audiences. The function also helps define and prioritize features and functionalities that will provide genuine value to Supporters and users. Product management facilitates collaboration across various functions within the organization fostering communication and cooperation to ensure all aspects of the product are cohesive and aligned with Supporter and user needs and business objectives. 

Summary of Responsibilities

The Product Manager, Supporter Experience & Impact manages knowledge products, learning products, and research critical to the Catalyst supporter value proposition (e.g., learning journeys, primers, reports, tools).  They oversee processes and product lines that drive supporter engagement and impact, including product refresh cycles, trending topic product development, rapid response product models, translations, and related internal enablement. The role involves establishing and executing a vision for products and processes that enhance Supporter experience and impact.

Essential Functions

• Engage directly with Supporter organizations to identify urgent and expensive problems, validate product concepts, and test products in development. Conduct interviews, surveys, and other forms of data collection to center Supporter needs. Maintain regular feedback loops with Supporter organizations and internal Supporter-facing teams.
• Engage in regular social listening, market scanning and other means of trend identification and prediction to inform product prioritization.
• Identify customer needs, define platforms/solutions, and address all product management areas, including the business case, pricing, market sizing, segment identification, and customer journey.
• Analyze, investigate, and integrate various problem statements to create innovative solutions and valuable assets for your product line.
• Conduct SWOT analysis and create product Lean Canvases and other documentation to help articulate an effective overview of the Supporter and user needs and business model.
• Establish the vision for research, product, programs, and delivery for your product line.
• Work with the Product, Research, and Knowledge Transformation & Solutions Development teams to unpack current learning and product solutions that might be adapted to your product audiences and pilot new approaches.
• Develop and actively manage product line project schedules and roadmaps.
• Lead Scrum ceremonies with pertinent team members to ensure successful creation of products.
• Track milestones and clearly cascade expectations, deliverables, and progress through the project team, stakeholders, and leadership to ensure goals are met.
• Work with cross-functional teams to develop value proposition and go to market strategies that align the organizational and product roadmap.
• Design and build the requisite infrastructure and repeatable processes and procedures; proactively identify issues and areas of improvement, with regular reporting to the stakeholders.
• Define program team and infrastructure requirements to develop and deliver new offerings; report regularly to Head of Product Management.
• Working with stakeholders, prepare clear and digestible communications and presentations to executive leadership and the Advisory Board.
• Develop collaborative partnerships with the Executive Team, Advisory Board, Board Taskforce, Research, Product teams, Finance, and Legal to define clear goals, drive requirements, define scope, and plan and sequence project work appropriately to meet objectives and timelines. Establish and maintain a regular cadence of two-way feedback and updates with the Global Revenue & Supporter Success and Global Marketing & Communications teams.
• Develop and drive successful implementation of various ad hoc programs as needed.
• Collaborate to create documentation and lead product enablement efforts to ensure successful launch of products.
• Manage the product line budget.

Knowledge and Skills

• 5+ years in Product Management or equivalent experience.
  Proven experience as a product manager, collaborating closely with cross-functional teams and stakeholders. You also understand user experience design and its role in product development.
• BA/BS degree or equivalent experience. You have a bachelor’s degree or equivalent work experience.
• Experience with Agile processes including Scrum. You have experience applying Agile processes in product development and excel at leading Scrum ceremonies such as sprint kick-off, stand-up, refinement, and retrospective meetings.
• Experience with knowledge products, research, or other related product types, ideally for multi-regional users
• Experience coaching/supporting teams to decrease cycle times, increase output, and/or enable innovation
• Expertise in market scanning, social listening, or other forms of trend identification, prediction, and validation
• Experience Scaling Products. You have successfully expanded and established products to fulfill increased demand, user base, or complexity.
• Strong communication skills. You can clearly communicate complicated concepts to technical and non-technical audiences to drive decisions as well as collaborate, build consensus, deliver, and drive technical decisions with various sized customer stakeholder groups.
• Time management and prioritization. You have had experience finding successes and gaps within products/businesses, managing sprints, successfully meeting deadlines, and proactively managing the tracking and timely delivery of project milestones and deliverables.
• Strong problem-solving skills. You can identify issues quickly and accurately while also effectively implementing solutions. You can think outside the box.
• Global Mindset/Cross-Cultural Competency: You have experience with products for multi-national audiences and are comfortable working with global team members and clients, demonstrating cross-cultural competency.
• Desired Experience: Seeking candidates with a background in social justice, culture change, DEI, and/or related areas of expertise.

Equal Employment Opportunity

Catalyst expressly prohibits any form of workplace harassment based on race and ethnicity, gender, gender identity or expression, sexual orientation, nationality, culture, religion, marital and family status, current unemployment status, physical and mental abilities, age, veteran status, genetics, or any other basis protected by federal, state, or local laws. Improper interference with the ability of Catalyst’s employees to perform their job duties may result in discipline up to and including discharge. 

Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to these protected categories. No potential candidates or employees will receive different treatment as relates to employment, including recruiting, hiring, placement, advancement, termination, layoff, rehire, transfer, leaves of absence, compensation, and training. Catalyst is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. If you require reasonable accommodation(s) to participate in the application or interview process, please contact jobs@catalyst.org

Catalyst is an organization increasingly representative of the varied races and ethnicities, genders and sexual orientations, religious and political beliefs, and abilities that comprise our world. Catalyst focuses on attracting, retaining, and advancing diverse talent because it makes us more effective, high-performing, creative, and resilient. If you are passionate about our mission, highly skilled in your field, and looking for a place where you can bring all of yourself to work, we want you. We encourage candidates from all backgrounds to apply.