Regional Manager

Catbird is looking for an experienced retail Regional Manager to join the team. The Regional Manager is responsible for overseeing multiple Catbird stores (7-10 stores), to ensure that they are operating efficiently, meeting sales objectives and delivering the best customer experience possible. Reports to the Director of Customer Experience/Retail. 

About Catbird

In our 20 years in business, Catbird has become an icon, the ultimate destination for gifts and jewelry. Founded in Brooklyn, NY, Catbird is a mecca for an international cast of shoppers who come to visit the brick and mortar stores of their beloved website. Both our stores and website are filled with a carefully curated selection of designers, including our in-house line of jewelry. Our Catbird line is made in our Brooklyn studio and with a few trusted partners, using ethically sourced materials and conflict-free stones. Highly trained Catbird jewelers oversee every step of the process. We are dedicated to a return to local manufacturing – what our neighborhood was famous for. Catbird is a proud member of the CFDA, certified Made in New York, and No Dirty Gold.

The key to our success is remaining true to our values: -We believe in being an anti-racist organization and actively championing diversity, inclusion, and equity -We believe in making and selling things people will want to keep forever and will bring continuous joy. -We believe in doing everything we can ourselves.  -We believe in always thinking of the long game and not focusing on a quick profit. -We believe we are the best at what we do and we work hard to make sure we know how to sustain it as we grow. -We believe in treating everyone (coworkers, customers, vendors) with deep respect, kindness, and honesty.

Key Responsibilities

• Work closely with the Director of Customer Experience/Retail to ensure stores deliver an amazing customer experience and enhance store profitability.
• Develop store policies and procedures to ensure a positive, inclusive and safe customer and staff experience
• Facilitate ongoing training and development that is focused on building Store Manager capabilities
• Actively manage the store leadership pipeline to ensure succession plans are in place for each role
• Ensure each location is fully staffed and meeting target payroll goals
• Approve and sign off on stores scheduling and staff performance
• Set hiring and training focuses for stores
• Resolve all customer problems and complaints quickly and effectively, ensuring customer satisfaction
• Ensure that stores meet Catbird’s visual merchandising standards.
• Visuals, inventory, store cleanliness and operations so customers experience a beautiful, smooth operating and fully stocked store
• Report on customer buying trends, requests and sales to the merchandising team
• Work with other customer-facing department managers to ensure our customers have a consistently wonderful experience, including but not limited to, Customer Service, Marketing and Merchandising teams
• Ensure stores meet monthly/quarterly sales goals and ensure store teams meet monthly expense budgets
• Work cross-departmentally to achieve Catbird’s collective goals

Our Ideal Candidate

• Has minimum 2 years experience managing multiple stores, ideally experience in store openings
• Has a passion for helping and bringing joy to peopleIs extremely organized and can handle complex scheduling, inventory and product knowledge Is able to multi-task and balance competing priorities
• Thrives on creating new operations and is consistently looking for opportunities to improve our store experience
• Has a strong sense of business acumen with past experience managing to sales goals
• Is dedicated to creating a diverse, inclusive and equitable store and employee experience
• Has strong experience in people development and motivating teams to achieve goals
• Experience in recruiting, hiring and performance management of their store teams
• Has experience in setting quarterly strategies for a business and has positive results
• Willing to travel for work (25% of the time)
• This role is based at our Brooklyn Navy Yard offices and NYC stores
• You must be able to work weekends when needed and be reliable to the business needs

Perks & Benefits

• Healthcare eligibility following 30 days of hire with 75% of the medical premium covered by Catbird. And 25% of the premium covered for children. We also offer dental and vision.
• 401(k) with profit sharing and safe harbor contribution eligibility after one year of employment. We invest through a portfolio focused on socially responsible funds.
• Professional Development Stipend
• Generous paid time off
• Parental Leave: we offer 20 weeks of parental leave. 12 weeks are 100% paid.
• The Catbird Giving Fund: We vote as a company on what organizations to support. At least 1% of all sales, year round, are donated to nonprofits aligned with our core beliefs of equality and helping others.
• A generous employee discount
• Pre-taxed MetroCards to save money on getting to work!
• Discounted Citi Bike Annual Membership
• Regular company-wide parties, brunches & happy hours
• A warm, casual work environment where people can really be themselves