Bob Ruggiero currently serves as the Employee Experience Services Director at Catchpoint, focusing on the complexities of managing and monitoring user digital experiences since December 2021. Prior to this role, Ruggiero held the position of Director of Global Customer Success and Professional Services at Aternity, where the focus was on enhancing visibility into business-critical applications. Ruggiero also contributed as a Professional Services Manager at Riverbed Technology, overseeing software-defined IT solutions. Earlier experiences include roles at Aternity as a Technical Account Manager, Compuware as a Technical Account Manager for Gomez, and positions at Empirix and Oracle, culminating in a strong background in performance monitoring and technical sales. Ruggiero holds a Bachelor of Science in Sports Management from Ithaca College.