Asylum Services Navigator

WE OFFER EXCELLENT BENEFITS:

• FREE Employee Medical Insurance

• FREE Employee Dental Insurance

• FREE Employee Vision Insurance

• Sick leave (8 hours per month)

• Vacation (Minimum of 2 weeks paid vacation)

• Retirement (Employer contribution - 3% contribution and an additional 3% employer match)

• FREE Long-Term Disability Insurance

• FREE Life Insurance

• 13 Paid Holidays

Mission of Catholic Charities

Feed the hungry, heal the hurting, welcome the stranger.

CCEW is an equal opportunity employer.  All employees and potential employees will be recruited, selected, trained, promoted, compensated and, if necessary, disciplined or terminated without regard to sex, gender, race, ethnicity, national origin, citizenship, immigration status, religious affiliation, marital status, military veteran status, age, pregnancy, sexual orientation, gender expression or identity, disability, genetic information, or any other basis protected by law. 

Job Summary

The Asylum Services Navigator will provide trauma informed in-person information and resource navigation for asylum seekers and other eligible migrants to support a positive initial reception experience in Washington. They will determine eligibility for services and conduct intake and emergency triage for new clients. The Asylum Services Navigator will also conduct a comprehensive needs assessment to determine an individualized referral plan and providing English/Spanish verbal and written translation services. 

Job Duties/Responsibilities

To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties/responsibilities listed below.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties/responsibilities of this job. 

1. Ensure clients are aware of the services provided at the Hub including emergency triage, legal information and referrals to comprehensive services.
2. Conduct client intake and emergency triage as needed.
3. Conduct client needs assessment and use results to determine referral plan.
4. Provide basic legal information and orientation with the goal of ensuring clients understand the next steps in their process, how to seek and what to expect from legal counsel, and how to seek further information about their legal case
5. Input and maintain accurate client records in data management platform.
6. Answer client questions regarding Hub services and basic asylum process next steps, conduct referrals to appropriate partners for continued services.
7. Utilize trauma informed strategies to provide support to clients in distress and refer to appropriate care services.
8. Answer client questions with kindness and enthusiasm.
9. Ensure compliance with case documentation, case file management and reporting requirements, adhering to strict confidentiality guidelines.
10. Maintain a clean, safe and secure workstation.
11. Participate in all program meetings, staff development activities, and fully engages as a member of the team.
12. Actively participate in the development and growth of the shelter service areas.
13. Other related duties as assigned.
14. Uses appropriate administrative, fiscal, physical, and technical safeguards to ensure the confidentiality, integrity, and security of CCEW client protected health information (PHI), per regulations outlined in the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
15. Will regularly utilize all forms of communication (email, text, phone, etc.) and database practices necessary for this position and as directed by supervisor.
16. As a mandated reporter, follow all procedures outlined in agency policies and procedures to report to the proper agency when there is suspicion and/or confirmation that a child or adult has been a victim of abuse or neglect.
17. Adheres to the tenets of Catholic Social Teaching and Catholic Doctrine.
18. Perform as a team member to assure that productivity outcome measures are achieved.
19. Perform related functions necessary to support the mission and core values of Catholic Charities.

Job Qualifications

To perform this job successfully, an individual must meet the minimum qualifications listed below.  These qualifications are representative of the knowledge, skill and/or ability required to perform this job. 

Education/Experience: to perform this job successfully, an individual must have a bachelor’s degree in social work or related field of study, or an equivalent combination of education and experience.  At least one-two years demonstrated relevant work experience in case management, social services, or a related role working directly with asylum seekers.

Certificates/Licenses: To perform this job successfully, an individual must:

• have a valid Driver’s License

• Successfully pass background check applicable to position.

Physical Abilities:  To perform this job successfully, an individual must be able to:

• Regularly sit, stand, climb, walk, grasp, talk, hear.

• Frequently lift, pull/push, carry, reach, stoop/crouch

• Occasionally crawl, taste, or smell.

• Clearly see 20+ feet, with or without corrective lenses and differentiate between colors (no color blindness)

Mental & Other Skills/Abilities: To perform this job successfully, an individual must have the:

• Adaptability: ability to adapt to changes, delays or unexpected events in the work environment; ability to manage competing demands and prioritize tasks; ability to change approach or method to best fit the situation.
• Analytical Ability: ability to maintain focus for extended periods of time; ability to complete research projects with resourcefulness and persistence; ability to synthesize complex or diverse information; ability to use intuition and experience to complement existing data.
• Attendance: ability to consistently arrive and be able to work as scheduled.
• Computer/Technical Ability*:* working knowledge of: Word Processing software
• Spreadsheet software
• Internet software
• Database data entry
• Electronic referral system
• Dependability: ability to follow instructions, both in written and verbal format; ability to respond to management direction; ability to complete tasks on time or notify the appropriate person with an alternate plan when necessary.
• Interpersonal Skills: ability to maintain satisfactory relationships with others, excellent customer service skills and a good overall understanding of appropriate human relations. Awareness of and sensitivity to the service population’s culture and socioeconomic characteristics.
• *Judgment:*ability to make prudent and timely decisions; ability to exhibit sound and accurate judgment; ability to explain reasoning for decisions.
• Language Ability:
• Intermediate Ability: ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; ability to speak effectively before groups of customers or employees of organization. Must have both oral and written fluency in Spanish and English and ability to translate official government documents from English to Spanish and from Spanish to English.
• Mathematical Ability: (choose the level that applies)
• Basic Ability: ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Motor Coordination*:* the ability to coordinate eyes, hands, fingers, and feet accurately and handle precise movements.
• Problem Solving Ability: ability to identify and/or prevent problems before they occur; ability to formulate alternative solutions to problems when necessary; ability to transfer learning from past experiences to new experiences of similar nature.
• Quality Management: ability to complete duties, on time and with absolute precision, at least 95% of the time; ability to edit the accuracy and thoroughness of one’s work as well as the work of others;  ability to constructively apply feedback to improve performance, ability to generate ideas to improve and promote quality in work.
• Reasoning Ability*:*
• Intermediate Ability: ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; ability to deal with problems involving several concrete variables in standardized situations.
• Supervisory Skills*:* ability to carry out supervisory responsibilities in accordance with the Company’s policies and applicable laws.  Applicable supervisory responsibilities include:
• None

Workplace Environmental Conditions

While performing the essential duties/responsibilities of this job, the employee will be:

• Noise Conditions: exposed during a shift to constant or intermittent sounds at quiet to moderate levels of sound dependent upon daily activities.
• Exposure to Trauma: Employees of Catholic Charities Eastern Washington provide direct services to vulnerable community members including those who have behavioral health challenges and those who have been exposed to trauma.
• Heat: subject to high temperatures
• Cold: exposed to low temperatures
• Atmospheric Exposures: exposed to dust, fumes, vapors, or mist.