Program Support Specialist

WE OFFER EXCELLENT BENEFITS:

• FREE Employee Medical Insurance

• FREE Employee Dental Insurance

• FREE Employee Vision Insurance

• Sick leave (8 hours per month)

• Vacation (Minimum of 2 weeks paid vacation)

• Discounted health memberships

• Retirement (Employer contribution - 3% contribution and an additional 3% employer match)

• FREE Long-Term Disability Insurance

• FREE Life Insurance

• 13 Paid Holidays

Mission of Catholic Charities

Feed the hungry, heal the hurting, welcome the stranger.

CCEW is an equal opportunity employer.  All employees and potential employees will be recruited, selected, trained, promoted, compensated and, if necessary, disciplined or terminated without regard to sex, gender, race, ethnicity, national origin, citizenship, immigration status, religious affiliation, marital status, military veteran status, age, pregnancy, sexual orientation, gender expression or identity, disability, genetic information, or any other basis protected by law. 

Job Summary

The Program Support Specialist provides support for Catholic Charities Food for All’s food systems. FFA coordinates the pick-up, storage, and delivery of proteins and produce from numerous local farmers to local service providers, pantries, housing programs and more.  This role plays a critical part in ensuring FFA meets timeliness and health standards related to food storage and transport, and preparation as needed.

Job Duties/Responsibilities

To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties/responsibilities listed below.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties/responsibilities of this job. 

1. Frequently transport locally grown fruits, vegetables, and proteins in agency vehicles to food pantries, low-income housing communities, early learning centers, and other partner sites for distribution.
2. Receive and store products delivered by growers in refrigerated unit.
3. Assist manager with procurement of products from local vendors.
4. Document distribution and source of products as needed.
5. Keep equipment clean, maintained, and in proper working order.
6. Transport gleaned, purchased, or donated products to refrigerated unit for proper storage.
7. Glean farmers markets as needed and complete documentation.
8. Per food safety guidelines, prepare and make accessible produce samples with relevant information to clients at partners sites, including pantries and low-income housing communities.
9. Per food safety guidelines prepare and serve meals at housing communities.
10. Research or create recipes for meals and sampling.
11. Research or create recipes for printing and distribution to partner sites.
12. Sustain and build relationships with current community partners.
13. Identify new community partners and assist the Manager with cultivation of relationships.
14. Notify the Manager of any concerns communicated by partners or their patrons.
15. Photograph activities and provide data and anecdotes for the Manager to submit for social media and reports.
16. Support greenhouse activities, such as planting seeds, transplanting, watering, and delivering plants to partner sites.
17. Provide garden education at housing communities and shelters.
18. Assist with survey collection as needed.
19. Complete all relevant training.
20. Report regularly to Program Manager.
21. Uses appropriate administrative, fiscal, physical, and technical safeguards to ensure the confidentiality, integrity, and security of CCEW client protected health information (PHI), per regulations outlined in the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
22. Will regularly utilize all forms of communication (email, text, phone, etc.) and database practices necessary for this position and as directed by supervisor.
23. As a mandated reporter, follow all procedures outlined in agency policies and procedures to report to the proper agency when there is suspicion and/or confirmation that a child or adult has been a victim of abuse or neglect.
24. Adhere to the tenets of Catholic Social Teaching and Catholic Doctrine.
25. Perform as a team member to assure that productivity outcome measures are achieved.
26. Perform related functions necessary to support the mission and core values of Catholic Charities.

Job Qualifications

To perform this job successfully, an individual must meet the minimum qualifications listed below.  These qualifications are representative of the knowledge, skill and/or ability required to perform this job. 

Education/Experience:  to perform this job successfully, an individual must have a Bachelor of Arts degree or comparable experience. Experience working with diverse populations preferred.

Certificates/Licenses: To perform this job successfully, an individual must have a valid Driver’s License.  Successfully pass background check applicable to position. Must obtain food handler’s card after hire.

Physical Abilities:  To perform this job successfully, an individual must be able to:

• Regularly stand, walk, sit, hear/listen, talk

• Regularly lift up to 50 pounds, pull/push, carry, grasp, reach, stoop, kneel

• Regularly work extended hours on a computer

• Clearly see 20+ feet, with or without corrective lenses, ability to focus

Mental & Other Skills/Abilities: To perform this job successfully, an individual must have the:

• Adaptability: ability to adapt to changes, delays or unexpected events in the work environment; ability to manage competing demands and prioritize tasks; ability to change approach or method to best fit the situation.
• Analytical Ability: ability to maintain focus for extended periods of time; ability to complete research projects with resourcefulness and persistence; ability to synthesize complex or diverse information; ability to use intuition and experience to complement existing data.
• Attendance: ability to consistently arrive and be able to work as scheduled.
• Computer/Technical Ability*:* working knowledge of: Word Processing software*,* Spreadsheet software*,* Internet software.
• Dependability: ability to follow instructions, both in written and verbal format; ability to respond to management direction; ability to complete tasks on time or notify the appropriate person with an alternate plan when necessary.
• Interpersonal Skills: ability to maintain satisfactory relationships with others, excellent customer service skills and a good overall understanding of appropriate human relations. Awareness of and sensitivity to the service population’s culture and socioeconomic characteristics.
• *Judgment:*ability to make prudent and timely decisions; ability to exhibit sound and accurate judgment; ability to explain reasoning for decisions.
• Language Ability: ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; ability to speak effectively before groups of customers or employees of organization.
• Mathematical Ability: ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Motor Coordination*:* the ability to coordinate eyes, hands, fingers, and feet accurately and handle precise movements.
• Problem Solving Ability: ability to identify and/or prevent problems before they occur; ability to formulate alternative solutions to problems when necessary; ability to transfer learning from past experiences to new experiences of similar nature.
• Quality Management: ability to complete duties, on time and with absolute precision, at least 95% of the time; ability to edit the accuracy and thoroughness of one’s work as well as the work of others; ability to constructively apply feedback to improve performance, ability to generate ideas to improve and promote quality in work.
• Reasoning Ability*:*ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; ability to deal with problems involving several concrete variables in standardized situations.

Workplace Environmental Conditions

While performing the essential duties/responsibilities of this job, the employee will be:

• Noise Conditions: exposed during a shift to constant or intermittent sounds at moderate to loud levels of sound dependent upon the activities of the Shelter.
• Exposure to Trauma: Employees of Catholic Charities Eastern Washington provide direct services to vulnerable community members including those who have behavioral health challenges and those who have been exposed to trauma.
• Heat: subject to high temperatures
• Cold: exposed to low temperatures
• Atmospheric Exposures: exposed to dust, fumes, vapors, or mist.