Joshua Rivera

Joshua Rivera is an experienced Information Technology specialist with a strong background in technical support and operations management. Currently employed at Catholic Charities of the Archdiocese of Galveston-Houston since November 2020, Joshua provides support for desktop, laptop, network, and server issues while assisting a user base of 500-600. Previously, as a VBMS Tier 2 Support Analyst at Innovative Management Concepts, Inc. from December 2019 to November 2020, Joshua performed remote technical support and troubleshooting while ensuring network uptime. Prior experience includes serving as Operations Team Manager at Alorica from November 2015 to December 2019, where Joshua resolved technical issues and optimized workforce scheduling. Joshua holds a degree in Networking and Information Technology from MyComputerCareer, completed in 2020.