Letícia de Oliveira Cardoso

Letícia De Oliveira Cardoso is an experienced professional in customer experience and operations, currently serving as a Junior Operations Analyst at Cayena since June 2023. Concurrently, Letícia is a member of the Comunidade de Mulheres de CX/CS/UI/UX since October 2022. Previously, Letícia worked at Cora as a CX Analyst, handling customer service operations, implementing phone channels, managing Business Process Outsourcing (BPO), and ensuring quality management in customer communications. Earlier roles include serving as a Service Promoter at Porto Seguro, focusing on customer acquisition via social media, and as a Call Center Operator at Grupo Services, addressing customer inquiries and issues. Letícia is pursuing a degree in Public Relations at Cruzeiro do Sul Virtual, expected to complete in July 2026.