Connie Coots

Connie Coots has over 30 years of experience in the telecommunications industry. Connie started their career at Cincinnati Bell in 1988, where they performed various administrative duties, including assisting managers with customer correspondence. Connie later gained expertise in Lucent/Avaya programming and cutover assistance for Definity G2 and Definity G3 systems.

In 1998, Connie joined CBTS as an Avaya Software Specialist/Project Manager. Connie was responsible for software programming of Communication Manager, call center, Session/System Manager, CMS, Intuity Audix, Modular Messaging, Avaya Aura Messaging, and IP Office. Additionally, they provided installation costs and technical support to the Avaya sales team, coordinated projects, and maintained an updated schedule as Team Leader.

In 2007, they transitioned into the role of Avaya Sales Engineer, where they created pre-sale customer equipment designs using Avaya Solution Designer. Connie also served as a mentor to the Software Specialist role and provided technical support to the Avaya Sales team.

Connie's role evolved once again in 2012 when they became the Avaya Implementation Manager at CBTS. In this capacity, they managed an Avaya installation team of engineers with both enterprise and SMB talent. Connie'steam held multiple certifications required by Avaya.

Currently, Connie Coots is the Avaya Technical Operations Manager at CBTS. Connie manages the CBTS Avaya practice for enterprise solutions, overseeing a team of experienced engineers who handle installation, repair, maintenance, managed service, and project management for the Avaya Aura products. Service Now and SalesForce are utilized for ticketing, project tracking, and reporting.

Connie Coots attended Thomas More University from 1995 to 1998. During their time there, they studied Business Administration and Management, General. However, the information does not specify if they completed a degree in this field.