Phillip Douglas

Phillip Douglas has extensive experience in the field of telecommunications and contact center solutions. Phillip began their career at Avaya as a Call Center Consultant, where they provided consulting services in the Contact Center arena and was responsible for optimizing designs and documentation. Phillip then moved on to JPMorgan Chase & Co. as a Voice Engineer, where they managed Avaya Dialers, Call Management Systems, and NICE Call Recording. At Huntington National Bank, Phillip worked as a Voice Engineer, focusing on the implementation and support of contact center and call recording platforms. Phillip later joined CBTS as a Business Solutions Consultant, where they played a crucial role in selling and closing major managed services opportunities while also leading the implementation of call recording platforms. In their most recent role as a Unified Communications Engineer III at CBTS, Phillip has been responsible for designing and implementing contact center solutions, particularly in relation to Cisco platforms and call recording. Overall, Phillip's work experience demonstrates their expertise in contact center design, telecommunications systems, and complex system integration.

Philip Douglas attended ITT Technical Institute-Fort Wayne from 1985 to 1987, where they earned an Associate's Degree in Electrical and Electronics Engineering.