CCD Health
Juan Carlos Morillo Rodriguez has extensive experience in customer service and collections, holding positions such as Appointment Specialist Setter and Scheduling Specialist at CCD since August 2022, and previously working as a Debt Collector at Caribe Media from October 2020 to October 2022. Experience also includes roles as a Customer Services Agent at Conduent from July 2019 to October 2022, and multiple positions at Banco Santa Cruz RD from March 2016 to October 2022, where responsibilities included financial reporting and technical support. Juan Carlos began his career at Banco Leon as an Official of Collections from July 2010 to November 2015. Juan Carlos holds a degree in Engineering from Universidad Dominicana O&M and completed a CCNA program at Cisco Networking Academy in 2023, alongside advanced Excel training at Infotep in 2021.
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CCD Health
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Exceptional patient care begins with a phone call. At CCD, we know it. Our company was built on that principle. Gone are the days of frustrating patient experiences with hurried appointment scheduling or being stuck on hold for what feels like an eternity. We are dedicated to revolutionizing the healthcare experience, ensuring that patients receive the prompt and attentive assistance they deserve from start to finish. For over ten years, our healthcare contact center has been providing streamlined patient scheduling, follow-ups, physician statements, and more with specialized care specialists fluent in English who also understand the unique demands of the industry. Whether it's scheduling appointments, assisting with insurance claims, providing medication information, or offering general healthcare guidance, we are here to ensure a positive and informative experience for every patient. Beyond our commitment to exceptional customer service, we understand that being up-to-date with the latest healthcare center technology is crucial for efficient operations. That’s why, from electronic medical records (EMR) systems to practice management software and radiology information systems (RIS), we have the knowledge and proficiency to provide the necessary integrations for smooth workflows and optimized processes to your healthcare center. Contact us today to learn more about how our healthcare call center services can support your organization's goals and contribute to delivering exceptional patient care.