Rafael A. Peña Pelletier

Rafael A. Peña Pelletier has a strong background in business intelligence and data analytics. Rafael A. currently holds the position of Senior Director of Business Intelligence & Innovation at CCD, where they lead a team of 20+ data professionals and oversees the company's strategy in areas such as data science, workforce management, business analytics, and product innovation. Prior to this role, Rafael served as the Director of Business Intelligence at CCD.

Before joining CCD, Rafael worked as a Data Science & Business Intelligence Consultant at The Business Research Lab & Consulting. Rafael A. also gained valuable experience at Philip Morris International, where they held positions such as DO & Caribbean Analytics Lead and Sales Information Regional Analyst (Business Intelligence) for the Caribbean markets. In these roles, Rafael was responsible for data analytics, developing dashboards and reporting tools, and utilizing machine learning algorithms to gain statistical insights and generate forecasts for different markets.

Earlier in their career, Rafael held the position of Senior Customer Intelligence Analyst at Claro RD, where they focused on retention and loyalty and used data mining, statistical analysis, and machine learning algorithms to predict churn and design customer retention strategies. Rafael A. also worked as a Business Intelligence Coordinator at GCS International, LTD, where they were involved in data analysis, strategic planning, and KPI management.

Rafael's work experience also includes an internship as a Public Policy Economist at Suprema Corte De Justicia and a role as a Trip Counsellor & Field Operations at S-Trip! Overall, Rafael has a diverse range of experience in the field of business intelligence and data analytics, with a strong focus on data-driven decision making and innovation.

Rafael A. Peña Pelletier has a diverse education history. In 2023, they completed the Leadership Principles program at Harvard Business School Online, focusing on Organizational Leadership. The previous year, in 2022, they earned a Certificate in Design Thinking and Innovation from the same institution. From 2017 to 2018, Rafael pursued a Postgraduate Degree in Applied Statistics at the Instituto Tecnológico de Santo Domingo. Before that, from 2012 to 2016, they obtained a Bachelor of Economics from Pontificia Universidad Católica Madre y Maestra. In 2010, they participated in the English & French Immersion Programme at Collège Jean-de-Brébeuf to enhance their language skills. Additionally, Rafael has obtained several certifications, including Data Science and Machine Learning with R from Udemy in 2020, CELPIP GENERAL from Paragon Testing Enterprises Inc in 2019, and Econometric Analysis with R from Fundación Empirica in 2019.