Kate Law

Membership & Learning Director at CCMA | Call Centre Management Association

Kate Law has extensive experience in operations management, with a background in contact centres and customer service. Kate has held various leadership roles, including Membership & Learning Director at CCMA, Customer Service Director at Assurant, and Head of Operations - Europe. Kate also has experience in recruitment and training coordination. Kate is a results-driven professional with a focus on driving member engagement, implementing new processes, and maximizing operational performance.

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