Stephen Yap

Research Director at CCMA | Call Centre Management Association

Stephen Yap has an extensive background in research and leadership roles within various companies such as LegalTechTalk, Jam!Research, and Intuit Research. With experience in customer experience, market research, and brand strategy, Stephen has a strong track record of delivering high-quality insights for clients in different sectors. Stephen has also been recognized for their work in communication and public relations during their career. Stephen's education includes a Master's degree in Communication from Washington State University and a Bachelor's degree in English Literature and Philosophy from The University of Sheffield.

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Previous companies

Ketchum, Inc. logo
Ogilvy logo

Timeline

  • Research Director

    June, 2020 - present