CDI Services
Michelle Parayil has a diverse background in conversation design, content strategy, and user experience writing. With experience at various companies and as a freelance writer, Michelle has developed a strong skill set in designing conversational experiences and managing projects for key clients. Michelle has also authored publications and played a significant role in establishing best practices in virtual assistant design. Michelle's educational background includes a Bachelor of Engineering in Information Technology and a Diploma in Computer Technology.
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CDI Services
CDI Services offers a unique and powerful combination of strategy, training, and delivery services. Work with our consultants to develop a clear strategy with a strong underlying business case. Upskill your team through hands-on training and certification to create state of the art AI Assistants. Or simply let us design, build, and optimize the solution for you. Companies value our knowledge and expertise. Our people can benchmark the quality and performance of any AI Assistant and advise on how to improve metrics such as accuracy, NPS, and containment. We can help your business to coordinate multimarket rollouts for multilingual and multichannel chat and voice solutions. And we can train and improve NLP-models in virtually every platform to make sure your customers always get the answer they’re looking for. CDI Services is the Strategy and Delivery branch of Conversation Design Institute.