Stéphanie Canac

Stéphanie CANAC has a diverse work experience in the insurance industry. Stéphanie started their career at TELEGESTION- GROUPE MOLITOR in 2002 as a Responsible for Operations Management. During their time there, they effectively handled operational management for a portfolio of 150,000 protected individuals, leading a team of up to 40 employees. Stéphanie implemented efficient management methodologies and control measures that improved health ratios by up to 10 points. Stéphanie also established a call center, developed call scenarios, managed statistics and service quality, and implemented an event traceability system. Additionally, they successfully implemented a platform for digitizing incoming mail and played a key role in financial reporting, commercial support, and management of delegated management protocols and subcontractors.

In 2008, Stéphanie joined TELEGESTION - GROUPE MOLITOR as the Director of Business Development. Stéphanie held this role until 2009.

From 2009 to 2015, Stéphanie worked at IGA SE as a Project Director, where they were responsible for the functional design, validation, and integration of a health and welfare insurance management information system (MIS). Stéphanie successfully managed project budgets, schedules, and teams across multiple locations. Additionally, Stéphanie oversaw client deployment, data migration, system integration, user training, change management, and helpdesk implementation.

Stéphanie then joined IGA GESTION in 2012 as the Director of Operations Management. Stéphanie established and managed a third-party insurance management center specialized in health and welfare contract management through partial or complete delegation. Stéphanie developed a multi-site organization with decentralized teams of up to 15 employees and a centralized decision-making body responsible for ensuring compliance and implementing new processes. Stéphanie also developed partnerships with risk carriers and service providers, managed growth projects, and led acquisitions.

Since 2017, Stéphanie has worked at Cegedim Insurance Solutions as the Director of Client Relationship BPO. Stéphanie'sresponsibilities include monitoring customer satisfaction, collaborating with operational teams to track quantitative and qualitative performance, and implementing continuous improvement plans. Stéphanie also oversees the management of third-party payment services and delegated management.

Stéphanie's work experience showcases their expertise in operations management, project management, process improvement, and client relationship management within the insurance industry.

Stéphanie CANAC has a strong educational background in law and insurance. From 1994 to 1998, they attended Université de Bordeaux, where they earned a DESS (Diplôme d'Etudes Supérieures Spécialisées) in Droit des assurances (Insurance Law) and a DEA (Diplôme d'Etudes Approfondies) in Droit privé général (General Private Law). Additionally, in December 2015, they obtained a certification in "Diriger un centre de profit, une business unit" (Managing a Profit Center, a Business Unit) from Cegos.