Dorothy C

Dorothy C is an accomplished professional with extensive experience in human resources and business operations. Currently serving as the Director of HR and Business Process Operations at Cell Staff since November 2023, Dorothy C is responsible for developing and implementing integrated strategies that align with organizational objectives. Previously, Dorothy C held various roles at USAA from April 2011 to November 2023, including Business Process Owner, Senior, and Manager of Claims Operations, showcasing a progression of expertise in managing claims and business processes. Dorothy C holds multiple degrees, including a Master of Arts in Organizational Leadership and a Bachelor's in Marketing/Organizational Leadership from Southern New Hampshire University, as well as a Graduate Certificate in Human Resource Management and a Six Sigma Green Belt certification, reflecting a strong foundation in leadership and operational excellence.