IT Manager

IT Manager

Position Summary

This position is responsible for coordinating, planning, and managing computer-related activities in a defined facility, determining IT needs, and implementing computer systems and technical solutions to fulfill the company’s information systems requirements.

Essential Duties and Responsibilities

• Support computers, mobile devices, networks, hardware, and software, including, but not limited to, servers, workstations, laptops, switches, routers, access points, and printers as needed; construct, implement, and continually mature processes and policies to ensure the company’s IT environment continues to operate smoothly in the event of a problem;
• Install, configure, and support network-enabled production equipment as needed; develop new network troubleshooting strategies to help reduce downtime, increase redundancy, and decrease ongoing costs.
• Create rational strategies for upgrading the company’s hardware and software while minimizing or eliminating impact on manufacturing functions.
• Provision new computer equipment (desktops, laptops, printers, accessories, etc.) as needed and ensure deployed solutions are compliant with all IT policies, procedures, and security requirements.
• Manage partnerships with the operations team and other critical business units; anticipate business needs and deploy technical solutions within the required project timelines.
• Manage relationship with a third-party IT Managed Services Partner (MSP); ensure successful onboarding and offboarding of employees while adhering to IT best practices and requirements; make case-by-case decisions, and depend on mission criticality of task or request.
• Construct and implement plans to ensure the company’s network continues to operate smoothly in the event of an incident or outage.
• Stay current with new IT technology and regularly recommend infrastructure improvements to leadership and the IT steering committee.
• Work closely with other department managers to assess the growth needs and maintenance of the company’s technology.
• Other duties as assigned.

Educational Requirements

• Bachelor’s degree in Information Technology, Computer Science, or Management Information Systems, or 10+ years of combined experience and professional knowledge.
• Experience supporting a high-security environment and agilely addressing issues and problems related to security.
• Experience supporting a complex LAN/WAN environment, including onsite and off-premise solutions.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Ability to gather, analyze, and organize information.
• Knowledge of the principles of PC Operating System support.
• Knowledge of networking technologies, including switches, routers, firewalls, wireless access points, and LAN/WAN protocols.
• Analytical problem-solving and advanced troubleshooting of hardware, software, integrations, and applications.
• Skills to install, configure, and maintain LAN hardware and software.
• Ability to read, analyze, interpret, and create technical diagrams and written procedures that are in English.
• Ability to clearly and effectively communicate on a 1-to-1 basis and with groups to obtain and provide information related to user needs.
• Ability to establish and maintain effective working relationships with supervisors, co-workers, users, and other staff.
• Knowledge of computer, network, and site security systems, procedures, and techniques.
• Windows desktop and server experience.
• Good prioritization skills and be flexible enough to adapt plans.
• Strong leadership and decision-making skills with an ability to navigate through adversity.
• Understanding and disseminating complex information and requirements to audiences of varying technical knowledge.
• Superior team leadership skills.
• Ability to meet tight deadlines and work under pressure.
• Ability to delegate activities to direct and indirect team members.
• Excellent negotiation skills.
• Superior non-verbal, oral, and written communication skills (proficiency with the English language).

Additional Preferred Qualifications

• Experience supporting a large, multi-site manufacturing organization.
• Hands-on experience with manufacturing data systems and integration, including, but not limited to, Manufacturing Execution Systems (MES), Enterprise Resource Planning (ERP), and integration of production machinery with other systems to provide relevant data and metrics downstream.
• Previous experience with Syspro ERP.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

Working Conditions/Hours/Location 

Salaried Exempt

Onsite in San Carlos, CA

Physical Demands – Office and Manufacturing Environment

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle, or feel objects, tools or controls. The employee is required to stand; walk; sit; reach with hands and arms and pull/push; climb or balance; and stoop, kneel, crouch, or crawl. The employee must lift and/or move up to 50 pounds without assistance. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.

Work Environment – 

Includes both a typical office environment, with minimal exposure to excessive noise or adverse environmental issues, and a shop environment, with exposure to high noise levels from operating machines, physical hazards from moving equipment and machine parts, nuisance dust, and skin exposure to chemicals used to run/maintain machines.