Bianca Tonkin

Bianca Tonkin is a Customer Experience Manager at Cello since February 2020. Bianca previously worked as a Network Delivery Manager at Computer Concepts Limited and Dimension Data. At Dimension Data, Bianca successfully transitioned multiple government agencies to one, and private sector clients across to one. Prior to that, Bianca was an Operational Change Manager at Dimension Data, managing ITIL aligned Change management processing and process improvement. Before that, Bianca worked as a Change Coordinator at Datacraft, managing change processes for various government agencies and private sector clients. Bianca also has experience as a Service Desk Team Lead at Fujitsu New Zealand, where Bianca managed staff, client relationships, incident management, reporting, and service improvement.