Joan Mwangi Pmp® Itil®

Joan Mwangi PMP® ITIL® has a diverse work experience spanning several industries. Starting in 2010, they worked briefly for the Ministry of Public Works and Roads in Nairobi. In 2012, they worked as a Software Developer at Onfon Media Limited before moving on to Kenya Airways, where they held multiple roles including Business Relationship Analyst, Assistant SD Team Leader, and Service Desk Analyst. In 2016, they joined Sidian Bank as a Service Desk Analyst, and in 2018, they worked as a Service Desk Analyst at Pevans East Africa. Joan'smost recent position was as a Service Assurance Lead at Cellulant, where they were responsible for service management and ensuring prompt incident resolution and communication. Overall, Joan Mwangi has demonstrated expertise in service management, incident management, and ITIL processes throughout their career.

Joan Mwangi PMP® ITIL® graduated from Jomo Kenyatta University of Agriculture and Technology (JKUAT) with a Bachelor of Science in Information Technology in 2011. In terms of additional certifications, they obtained the ITIL V3 Foundation certification from PeopleCert in 2013 and the ITIL V3 Intermediate certification (including Service operation, Continuous Service Improvement, and Service Transition) from PeopleCert in 2018. Additionally, Joan obtained the Project Management Professional (PMP) certification from the Project Management Institute in September 2023 and completed a course on Effective Listening from LinkedIn, also in 2023.