Queen Obiwulu

Queen Obiwulu has a diverse work experience spanning across different companies. Queen started their career as a Customer Service/Experience Intern at Jumia Nigeria in 2016, where they handled calls, assisted customers with product information, and maintained inventory records. Queen then joined GTBank as a Customer Service Agent in 2018, where they answered calls, resolved customer issues, and facilitated new customer onboarding. In 2020, Queen joined Cellulant as a Customer Experience Specialist, where they delivered outstanding customer service through various communication channels and conducted QA reviews. Queen later became a Team Lead, Customer Success/Account Manager at Cellulant, where they managed clients and merchants, facilitated communication between departments, and implemented strategies to improve services.

Queen Obiwulu obtained a Bachelor's degree in Accounting from the University of Lagos between 2010 and 2014. Prior to that, they completed their WASSCE at Federal Government Girl's College Lejja Nsukka Enugu from 1999 to 2005. In addition to their formal education, they have also acquired several certifications, including courses in cloud computing, data analysis, customer experience, leadership, and team management. Some of these certifications were obtained from institutions such as LinkedIn, Dataleum, FEEZAT CONSULTS, and U-Connect Human Resources Limited.