Fernando Garcia Molina

Fernando Garcia Molina is an experienced professional specializing in customer experience and support, currently serving as an In-Store Customer Experience Specialist at CEMACO since May 2017. Previously, Fernando held the role of Contact Center & Customer Support Manager, overseeing a significant team and contributing to the growth of Guatemala's leading online store. With a strong background in customer service and training, Fernando has worked in various capacities within reputable companies such as 24-7 Intouch and UPS, where responsibilities included managing teams, training new hires, and enhancing customer experience metrics. Fernando holds a Master of Business Administration with a focus on Digital Marketing Growth Hacking & e-Commerce from Panamerican Business School, alongside a degree in Industrial and Organizational Psychology from Universidad Da Vinci de Guatemala.