Angela Lauria

Angela Lauria possesses extensive experience in IT service management and business process optimization. Currently serving as the Director of IT Service Management at Cencora, Angela has previously held multiple roles focused on Lean Excellence Process Planning, including Manager and Analyst positions. Prior experience at Apple Leisure Group includes roles such as Manager of Business Solutions and Senior Business Process Analyst, alongside responsibilities as a Global Contact Center System Analyst. Angela's earlier career includes positions at Travel Impressions, where responsibilities ranged from Corporate Instructional Designer & Trainer for eCommerce Products to Service Delivery Support Agent.