Leonardo Andrés Oliva Rivas

Leonardo Andrés Oliva Rivas serves as the Head of Customer Experience & Innovation for Cencosud S.A. since September 2021, where leadership responsibilities include driving CX transformation through an omnichannel strategy across five Latin American countries. Previously, roles included Customer Experience Leader for the same region and various positions at BancoEstado, where initiatives focused on enhancing service experience for microenterprise clients. Leonardo's academic background includes multiple degrees in engineering and management, as well as certifications in user experience and service design. Additionally, since February 2023, Leonardo has been a university professor specializing in Circular Economy, advocating for sustainable business practices.