CENCOSUD
Leonardo Andrés Oliva Rivas serves as the Head of Customer Experience & Innovation for Cencosud S.A. since September 2021, where leadership responsibilities include driving CX transformation through an omnichannel strategy across five Latin American countries. Previously, roles included Customer Experience Leader for the same region and various positions at BancoEstado, where initiatives focused on enhancing service experience for microenterprise clients. Leonardo's academic background includes multiple degrees in engineering and management, as well as certifications in user experience and service design. Additionally, since February 2023, Leonardo has been a university professor specializing in Circular Economy, advocating for sustainable business practices.
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CENCOSUD
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Cencosud S.A. is a Chilean based multi-format retailer with operations in Argentina, Brazil, Chile, Colombia, Peru and a commercial office in China. Through its supermarket, home improvement, department stores, shopping centers and financial services divisions, the Company targets a wide range of customers with the right combinations of products, prices and quality, designed to meet their growing demands.