Martha Fluke

Martha Fluke, MA, is a seasoned professional with extensive experience in channel partnerships and customer experience management. Currently serving as a Senior Channel Partnerships Manager at Cengage since September 2020, Martha previously held multiple leadership roles at Elsevier from 1996 to 2019, including Director of Customer Experience and Continuous Improvement, where used Lean Six Sigma principles to enhance operational efficiency and customer satisfaction. Other key positions included Director of Trade/Resellers Operations, overseeing compliance and initiatives for Amazon and major customers, and Senior Manager of Business Development, where strategic marketing efforts led to a 12% increase in sales from key accounts. Martha holds an M.A. in Educational Psychology from the University of Northern Colorado and a B.S. in Human Development and Family Studies from Colorado State University.