Lou Sigillo

Lou Sigillo has extensive work experience in senior leadership positions in the customer service and operations field. Lou is currently employed as the Senior Vice President (SVP) of Borrower Operations at Cenlar FSB, a leading mortgage loan subservicer. In this role, they oversee the servicing solutions for millions of loans across numerous clients. Prior to this, they served as the SVP of Contact Center Operations at Cenlar FSB.

Before joining Cenlar FSB, Lou Sigillo worked at Alorica as the Sr. Vice President of Client Engagement.

Earlier in their career, Lou Sigillo held various positions at Verizon, where they showcased their expertise in customer service operations and call center management. Lou served as the Vice President of Customer Service Operations, Vice President of National Distribution, Vice President of National Customer Service Strategy, President of the Kansas/Missouri Region, Vice President of Midwest Area Customer Service, Midwest Area Customer Service Operations Director, Mid-Atlantic Area Customer Service Operations Director, Call Center Staff Director, Group Manager, Call Center Supervisor, and Customer Service Representative.

Throughout their career, Lou Sigillo has demonstrated skills in budget management, expense reduction, increasing customer satisfaction, and leading large teams.

Lou Sigillo earned a Bachelor of Science degree in Economics from St. Bonaventure University. No specific start or end year for the education is provided.