Rachel Phoebus

Rachel Phoebus is a survey director in CSS's Healthcare Research Group with more than ten years of experience in health care research. Phoebus brings expertise in project management, complex sampling protocols, outreach in a variety of non-English survey languages, data analysis to support pay-for-performance and public reporting, and the Medicare population. Phoebus currently oversees a large portfolio of surveys for a prominent national health insurer, including surveys of members and providers for more than a 100 health plans across four lines of business. In addition, Phoebus leads the Medicare CAHPS survey implementation for CSS,oversees telephone interviewing across the organization, and contributes her methodological expertise on health care measurement efforts by CSS's Consumers' Checkbook and the National Quality Forum's Core Quality Measure Collaborative (CQMC).