Justin Drummond-Murray

Justin Drummond-Murray is an accomplished professional with extensive experience in customer experience and product management across various organizations. Currently serving as the Head of Customer Experience & Support at Centersquare, Justin has successfully implemented process improvements such as launching ServiceNow CRM and achieving a 90% reduction in Tier-1 volumes. Prior roles include ownership of a consultancy at Sigma Product Consulting, where Justin focused on new product introduction and cost optimization, and significant contributions at Barco and Samsung Electronics America, yielding substantial revenue growth through innovative service development. With a solid educational background, including an Executive MBA from the Naveen Jindal School of Management and a BSc in Computer Science, Justin demonstrates a strong blend of technical understanding and strategic leadership in driving product and service excellence.