Steffi Thorlichen

Steffi Thorlichen is an accomplished executive specializing in customer experience and operations, currently serving as Chief Experience Officer at CenTrak, where leadership focuses on enterprise-wide transformation and modernization of core platforms. Alongside this role, Steffi also works as a Customer Experience Executive at CXKonnect, enhancing organizations' customer engagement strategies. Prior experience includes serving as Senior Director of Global Customer Experience at Bentley Systems, where Steffi led a large, diverse team and optimized customer-facing operations, resulting in significant cost savings and reduced attrition. Additional roles at Infobip and CWT involved guiding customer care and support functions through extensive organizational changes, achieving notable improvements in operational efficiency. Steffi holds a Master's Degree in Mechanical Engineering from the University of Duisburg-Essen and a Bachelor's Degree in Pediatric Nursing from Diakonie Kaiserswerth.