Emma S.

Emma S. currently serves as the Head of / COO at Centric, leading operational transformations in a start-up environment since 2021. Previously, Emma held the position of Head of Operational Excellence at the Australian Financial Complaints Authority and was the General Manager of Operations at Community Broker Network, driving strategic and operational initiatives. Emma's experience also includes roles at National Australia Bank, where responsibilities spanned customer advocacy and dispute resolution, as well as a Senior Manager position at Superpartners, focusing on service excellence for major superannuation funds. Emma’s early career included a Chief Operating Officer role at Australian Unity, overseeing various healthcare operations and compliance functions. Emma holds an Associate degree in Human Resources and Business Management from Deakin University.