Centrica
Giovanni Cravanzola is an experienced professional in customer experience and digital innovation, currently serving as the Head of Customer Experience and Digital at Centrica. Prior to this role, Giovanni held the position of Head of Commercial Innovation at Lloyds Banking Group, demonstrating a strong background in enhancing customer engagement and driving digital initiatives within leading organizations.
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Centrica
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Centrica is a leading energy services and solutions provider founded on a 200-year heritage of serving people. They are the UK’s biggest retailer of zero carbon electricity, serving around 10 million customers across the UK, Ireland and Continental Europe through brands such as British Gas, supported by around 9,000 highly trained engineers and technicians.