The contact center is the heartbeat of your organization, representing your brand while providing the vital link between your customers and your services. For over 40 years, CenturionCARES has been enhancing those customer interactions as a valued partner to financial institutions, public and private utilities, enterprises, and government agencies nationwide. Each CenturionCARES software solution is tailored to compliment and strengthen those connections, whether through automated or live agent interaction.

CenturionCARES is a designer and manufacturer of Automated Call Distribution (ACD), Interactive Voice Response (IVR), Cloud PBX (ConnectX) and Predictive Dialer technologies. Our CARES Customer Experience Platform provides the communications infrastructure that enables heightened process efficiency, call handling best practices, agent accountability and service quality assurance. CARES software is system agnostic, so it integrates seamlessly into your existing infrastructure regardless of the telephony, core or network you currently utilize. Our highly skilled technicians manage the entire integration process, freeing your own technical resources to do their customary day-to-day functions. We pride ourselves on helping our clients deliver exceptional service experiences with smart solutions designed to grow along with the needs of your organization, protecting your brand reputation as well as your budget.

Since our founding in 1981, we’ve been a family-owned and operated business focused solely on the business objectives of our clients. Our immersive, hands-on approach has built a reputation for outstanding customer service that cannot be duplicated by our multi-billion-dollar competitors. CenturionCARES is headquartered in Oldsmar, FL, with Engineering and Customer Support based in Waukesha, WI.  Please visit www.centurioncares.com for more information. 

Call Center

Telecommunications

CenturionCARES, Inc.

Kirk Wormington

Shawn Lee

Matthew Keller

Dean Hoover

Dewayne Cartee

Leland Newhauser

Andre Kleynhans

Paul Wysocki

David Dombek

The Engineering and Development Team at CenturionCARES, Inc. is dedicated to designing and enhancing cutting-edge telecommunications software solutions. This skilled team collaborates to develop innovative technologies such as Automated Call Distribution (ACD), Interactive Voice Response (IVR), and Cloud PBX systems, ensuring seamless integration and optimized performance. Through their expertise, they empower clients to deliver exceptional customer experiences while maintaining high standards of process efficiency and service quality.

Engineering and Development Team

Leadership Team

Engineering and Development Team

About

Team members

Other teams at CenturionCARES, Inc.

Leadership Team