Carla Lopes Marangão

Carla Lopes Marangão is an experienced professional with over 15 years in customer service operations, currently serving as the Director of Customer Care Operations for LATAM at Cepheid since March 2021. Previous roles include Senior Customer Service, Sales Operations and Facilities Manager at Edwards Lifesciences and Customer Service Operations Leader at GE Healthcare, where Carla received the PIB 2012 Brazil Intangible Award and the Consumidor Moderno award for Best B2B Operation. Carla's earlier experience includes leadership positions at Atento Brasil, IBM, and Banco, alongside a strong educational background that includes a Bachelor in Business Administration, an MBA in Strategic Management of Services from FGV, and a degree in Nutrition from Estácio.