Cepheid
Carla Lopes Marangão is an experienced professional with over 15 years in customer service operations, currently serving as the Director of Customer Care Operations for LATAM at Cepheid since March 2021. Previous roles include Senior Customer Service, Sales Operations and Facilities Manager at Edwards Lifesciences and Customer Service Operations Leader at GE Healthcare, where Carla received the PIB 2012 Brazil Intangible Award and the Consumidor Moderno award for Best B2B Operation. Carla's earlier experience includes leadership positions at Atento Brasil, IBM, and Banco, alongside a strong educational background that includes a Bachelor in Business Administration, an MBA in Strategic Management of Services from FGV, and a degree in Nutrition from Estácio.
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Cepheid
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Cepheid is a molecular diagnostics company. The Company develops, manufactures and markets fully-integrated systems for testing in the Clinical and Non-Clinical markets. The Company's systems enable molecular testing for organisms and genetic-based diseases by automating otherwise complex manual laboratory procedures. The Company's systems integrate these steps and analyze biological samples in test cartridges. Its primary offering is the GeneXpert system, which integrates sample preparation in addition to Deoxyribonucleic acid (DNA) amplification and detection. The GeneXpert system is designed for a range of user types ranging from reference laboratories and hospital central laboratories to satellite testing locations, such as emergency departments and intensive care units within hospitals, as well as physician offices and other alternate site laboratories. It also offers the SmartCycler system, which integrates DNA amplification and detection to allow rapid analysis of a sample.