Mark Fletcher

Mark Fletcher is an experienced professional in customer care and service operations with a career spanning over two decades. Currently serving as Vice President of Customer Care Americas at Cepheid since September 2014, Mark has held various leadership roles within the company, including Sr. Director of Customer Care and Sr. Director of Global Service Operations, where responsibilities include leading the Global Service Operations Division. Prior to Cepheid, Mark worked at Agilent Technologies from June 2010 to September 2014, taking on positions such as Sr. Director of International Service Operations and Business Development. Mark's career began at Varian, Inc. from January 2002 to June 2010, where roles included EMEAI Service Manager and Technical Support Supervisor for EMEAI & Asia.