Shady ElRamaly

Shady ElRamaly has experience working in various roles and companies. Shady started their career at ABC "Advance Business Community" as the Head of Performance Management, where they recruited and selected team members, conducted evaluations, and provided training based on the results. Shady then became the Human Resources Director at ABC, responsible for recruiting the HR team and conducting basic training.

After that, Shady joined Vodafone as a Customer Care Trainer, where they determined training needs and aligned with management and workforce to provide the necessary training. Shady also worked as a Corporate Trainer and Account Angel, activating new corporate accounts and coaching a team of agents. Shady then became a Senior Consumer Operations Specialist, providing customer assistance and exceeding expectations.

Shady later joined Flyin.com as a Senior Complaint Specialist, leading the reporting and learning from complaints. Shady also contributed to process development and analysis. Finally, they joined Cequens as a Business Operation Specialist, though specific details about this role are not provided.

Throughout their career, Shady has demonstrated skills in process development, CRM, complaint handling, customer care, team leadership, risk management, corporate training, and performance management.

Shady ElRamaly completed their Thanaweya Amma from Khedawiya from the years 2005 to 2007, achieving a grade of 91%. Following this, from 2007 to 2010, they pursued a Bachelor's degree in Accounting and Finance from Cairo University.